Foundations of Omnichannel Strategies Implementing an omnichannel approach seeks to coordinate efforts so that customers experience effortless discovery and engagement, regardless of the channel or device they use. It also supports investment goals. ...
Introduction to Omnichannel and Customer Touchpoints Omnichannel strategies convert a broad range of customer touchpoints across channels into measurable sales lift. Every customer interaction—whether on the website, in mobile apps, using social plat...
Executive Overview Sustaining growth in competitive markets requires balancing the needs of new customers with the expectations of ongoing customers to maximize the value of customer relationships. Tension arises because high growth often comes with ...
There is no longer a time when one type of marketing worked for everyone. Customers today are overwhelmed by ads, emails, and “personalized” messages that all look the same. They have made strong filters to ignore anything that doesn̵...
People get thousands of marketing messages every day in the noisy digital world we live in. It’s harder than ever to stand out. It’s not enough to just put someone’s first name in an email anymore. The thing that really changed the ...
